Free your text with NoteTab!
The FAQ is divided into six sections:
A. NoteTab versions 5 and 6 are designed to run under Windows Vista. Older versions cannot retain their settings unless you configure NoteTab to use the Windows Registry ("Store Settings in Registry" checkbox on Advanced tab in Options dialog box). However, you may encounter other compatibility issues and we therefore do not recommend using NoteTab 4 and older versions under Windows Vista.
A. NoteTab cannot run directly on a Mac or Linux, nor are we planning Mac or Linux versions. However, NoteTab does run on a Mac and on Linux using Wine. Alternatively, Macs can run Windows using BootCamp which is part of the Mac OS, or using Parallels, or an emulator such as Virtual PC, allowing NoteTab to be run. We do recommend that you test the NoteTab trial version first under these environments before purchasing a license, to ensure that it is compatible with your computer system and that it satisfies your requirements.
A. Sorry, NoteTab is only available in English. There are no plans to create versions in other languages.
A. You can buy NoteTab through our online Store. We have no local dealers. Our software is sold world-wide by two leading U.S. order-taking companies. They are under contract with Fookes Software to process orders and collect payments. They accept orders online using a credit card, PayPal, bank/wire transfer, check/money order, purchase order, invoice, and credit card by fax.
A. Please see the Versions page for a comparison of the different versions.
A. Purchase Orders are a means of paying for products on credit (i.e. first receiving the goods and paying later). This method is usually used by larger corporations and is available for orders exceeding $99.00 USD. The way it works is as follows:
A. Select "Wire" as payment method in the order form. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and the bank details for your payment.
A. When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction, usually a quick call to your credit card bank's customer service will clarify most of the issues. If problems persist, you can use the Fax or Mail payment options to have your order processed.
A. Your order might be pending for manual review. However, if it's not pending, the emails may be caught by your "Spam Protection" tool, or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the emails shortly.
In some cases, your email service may be experiencing a slowdown in email delivery -- delays of several hours are possible in these situations. In other cases, your ISP may be blocking the emails before they even reach your account. When this happens, the only solution is for you to provide an alternative address to which we can send the registration emails.
At least two emails are sent to you: a Receipt and a Confirmation per product purchased. If you do not receive any of these emails please contact us and include as many details about your order as possible so that we can better assist you.
A. Download links expire after a couple of days and/or after a couple of download attempts. Unless you purchased an Extended Download Warranty, you should always keep a backup copy of the retail Setup file off your computer so that you can reinstall whenever necessary.
If you have a valid Extended Download Warranty, you will find the "Re-activate Download" instructions in the receipt email that was sent to you when you purchased your NoteTab license. If you do not have a warranty and the link expired before you managed to download your Setup program, please contact us with a copy of your purchase details and a brief explanation of the problem.
A. Please visit the Refund Policy page for details.
A. Please refer to the Upgrade Policy section on the Upgrades page.
A. Unfortunately, certain anti-virus products – especially those using proactive protection – frequently generate false positives when scanning programs. In other words, they think a file contains a virus or other malware when there is none. You may experience this issue with our products too.
All our products are uploaded to the Internet virus-free. If you have downloaded the software from our Web site, our online store, or a reputable software repository, then you can be confident it did not come with a virus. However, a virus on your computer may have infected our software after installation. If you are sure your computer has no virus, then any warning you are getting on our software is probably a false positive.
If you encounter a false positive, make sure you inform the company of your anti-virus product so they can fix the issue in their next maintenance release. Until the issue is fixed, you may be able to white-list the software that is affected by the false positive, or turn off proactive protection in your anti-virus product.
A. Yes! Simply install NoteTab on your USB Key as you would on any other drive on your computer. If you also want NoteTab to store all settings and user-data on the USB key (instead of the Application Data folder of the current user account), just create a blank INI file or copy an existing one to the same folder as the NoteTab program file (NoteTab.ini for NoteTab Light/Std and NotePro.ini for NoteTab Pro).
If your USB key doesn't have a permanent drive letter assigned to it, file references saved in NoteTab's INI and Favorites lists may have incorrect drive information. You can solve this problem by launching NoteTab with the /usb command-line switch (new in version 5.2). This will instruct NoteTab to look for the file on the USB drive if it doesn't exist at the specified location. Using this switch also causes NoteTab to store all its settings on the USB key. Example: NoteTab.exe /usb
A. If you have the retail version of NoteTab, you can download spell-checker dictionaries and a thesaurus without charge by visiting the Dictionaries page.
Please note that NoteTab Light and the trial versions of NoteTab do not include any spell-checker and thesaurus features. So downloading the dictionary and thesaurus files is of no use as they will not work in those versions of NoteTab.
A. The main reason behind this type of issue is that Windows or a protection utility is not allowing NoteTab to save its settings to disk. Usually this happens because NoteTab is configured to save its settings under the Program Files folder. When you are running Windows Vista, or running Windows XP/2000 without administrative privileges, or using certain anti-virus products, programs cannot save data in protected folders, like Program Files and WINDOWS.
By default, NoteTab 5 and 6 are designed to store settings under the Application Data folder (AppData\Roaming on Windows Vista). However, if you've installed NoteTab 5 or 6 over version 4.x to retain your settings, NoteTab will work the old way and continue to save settings under the Program Files folder. The solution is to move NoteTab's INI file to the Application Data folder. This procedure is explained below in the "How do I transfer settings from NoteTab 4 to NoteTab 5 or 6?" topic.
A. The settings are stored in NotePro.ini and NotePro.fpr for NoteTab Pro, and in NoteTab.ini and NoteTab.fpr for NoteTab Std/Light. If you have modified or added Clipbook libraries, you will find them under the Libraries subfolder. Favorites lists are stored in the Favorites subfolder. By default, you will find these files and subfolders in the following locations. Note that <NoteTab> represents either NoteTab Pro, NoteTab Std, or NoteTab Light, depending on which version of NoteTab you have:C:\Program Files\<NoteTab>\
Close NoteTab and then copy the settings files, the Favorites subfolder, and changed Clipbook files to the following location. Note that <user> represents the name you use to log on to Windows:
On Windows XP/2000:C:\Documents and Settings\<user>\Application Data\<NoteTab>\
On Windows Vista:C:\Users\<user>\AppData\Roaming\<NoteTab>\
On a Windows 98 system without individual user logins:C:\Windows\Application Data\<NoteTab>\
On a Windows 98 system with individual user logins:C:\Windows\Profiles\<user>\Application Data\<NoteTab>\
On a Windows NT system:C:\Winnt\Profiles\<user>\Application Data\<NoteTab>\
A. NoteTab doesn't use license keys. The paid version is a different program file from the trial version. If you still have the retail Setup program for NoteTab, then simply install it to get up and running again.
A. Download links expire after a couple of days and/or after a couple of download attempts. Unless you purchased an Extended Download Warranty, you should always keep a backup copy of the retail Setup file off your computer so that you can reinstall whenever necessary. See the next questions for more information.
A. You will find the "Re-activate Download" instructions in the receipt email that was sent to you when you purchased an Extended Download Warranty along with your NoteTab license. If you chose not to buy an Extended Download Warranty, then it is your responsibility to make a back-up copy of the retail NoteTab Setup file off your computer and keep it in a safe location.
A. If you still have a working version of NoteTab 4.95 or more recent on your computer, you can download a new retail Setup file through NoteTab's "Check for Updates" feature, which is available from the Help menu (this Setup file does not require a previous working version of NoteTab). If you have an older version, you can update your copy by following the instructions on our Upgrades page.
If you no longer have a copy of the retail Setup file and you do not have a valid Extended Download Warranty, please purchase a "Search & Resend Registration Details" service to have us recover your lost file. Alternatively, if you are a licensed user of NoteTab Pro or Std version 4, you can contact us to receive a 50% upgrade discount to the latest version 6 update.
Alternatively, depending on your location, you can get a new retail version or upgrade for FREE with TrialPay. For more information, click on the NoteTab license that interests you:
A. Please refer to the Upgrade Policy section on the Upgrades page.
A. For NoteTab 6 maintenance updates, please refer to the Free update from version 6.x to 6.2 section on the Upgrades page. Instead of NoteTab 5 maintenance updates, we are offering a free upgrade to the latest version. Please refer to the Free upgrade from version 5.x to 6.2 section on the Upgrades page. For NoteTab 4 maintenance updates, refer to the Free update from version 4.x to 4.95 section on the upgrades page.
A. Some download managers may take over this download process and interfere with normal operations. When this happens, temporarily turn off your download manager and try again. Another frequent problem is that a firewall is blocking access to the news server on the Internet. If you are using Windows Firewall and NoteTab cannot reach the update server, make sure that you uncheck the option labeled "Block all incoming connections" (Windows Vista) or "Don't allow exceptions" (Windows XP); you will find the option in the Windows Firewall settings window which opens from the Control Panel. If this setting is enabled, you are not notified when Windows Firewall blocks programs, and programs on the Exceptions list are ignored.
A. Please refer to the Free update from version 6.x to 6.2 section on the Upgrades page.
A. Please refer to the Free upgrade from version 5.x to 6.2 section on the Upgrades page.
A. Please refer to the Free upgrade from version 4.x to 6.2 and 50% upgrade discount from version 4.x to 6.2 sections on the Upgrades page.
A. Please refer to the Free update from version 4.x to 4.95 section on the Upgrades page.
A. You'll find the main improvements and additions on the Release History page.
A. There is a tool in the Options dialog box on the Associations tab that makes it really easy to associate file extensions or undo associations. Add extensions to the list to create an association or delete an extension to undo the association.
A. If NoteTab is correctly installed, you will find a command called "Replace MS Notepad" under the Help menu. When you choose that command, NoteTab will first rename Notepad by adding the extension ".MS" to the program file. Then, it will copy a special little program called NOTEPAD.STB to the Windows directory and rename it NOTEPAD.EXE. Whenever this program is executed, it launches NoteTab instead of Notepad. If you want to restore MS Notepad after this operation, just use the command "Restore MS Notepad", which is also available under the Help menu.
Note that this feature is not available under Windows Vista and Windows 7. It may also not always work properly under Windows 2000, ME, and XP, due to the Windows File Protection (WFP) monitoring system, which checks for changes to system files. In this case, you should assign text files to NoteTab through the Associations screen in the Options dialog box.
A. No. You have probably set the Wrap to Column option as a default setting or for the current document. Using this feature in NoteTab Light and Std turns off regular word wrap. Please consider upgrading your license to NoteTab Pro if you need column wrap that updates the same way as regular word wrap.
A. Although NoteTab is not a Unicode editor, you can open, edit, and save such files reliably as long as all the text can be converted to the current Windows ANSI code page, or the code page you specified in the File Open dialog box. If the file contains characters from more than one code page or if they are based on a code page not supported by your Windows system, then they will fail to convert to the ANSI format and NoteTab will open the file as Read Only.
Note that you can turn off Read-Only mode through the Document menu. If you choose to edit such documents in NoteTab and save the changes, some characters may be lost in the process.
A. Although NoteTab 4 and 5 can open such files, it needs to convert them to the Windows ANSI character set to display them. As a result, characters not available in the ANSI character set are substituted with question mark characters (?). By default, NoteTab opens these file as Read-Only documents to reduce the risk of data loss after character substitution. You can turn off Read-Only mode through the Document menu. If you choose to edit such documents in NoteTab and save the changes, the resulting file will become a standard ANSI text file.
A. Simply hold down the Shift key while you click on the Print or Print Preview command.
A. The font used for printing text from NoteTab can be changed through the Page Setup dialog box, which is available through the File/Page Setup dialog box.
A. This is not possible with NoteTab (or any "plain text" editor for that matter). This feature would require storing special control characters in the document. Since NoteTab is a "plain text" editor, it only saves documents as text without any control codes. Therefore all formatting information would be lost when you open the document again. If you want to format individual text elements, you will need a more sophisticated editor like a word processor.
A. The file probably contains one or more null characters. By default, NoteTab treats the first null character it encounters as the end of the text. To change this behavior, you can set the "Filter Binary Codes" option which you will find on the Files tab in the Options dialog box. When this option is set, any null character NoteTab encounters when loading a file is converted to the substitute character (also defined in the Options dialog box). You will be able to load the full content of any file when this feature is enabled.
A. The most likely reason is that your document contains Unicode or UTF-8 text that NoteTab could not fully convert to the selected code page. When NoteTab opens Unicode files, it has to convert them to the ANSI character set (system default or code page specified in the File Open dialog), which supports much fewer characters. As a result, the conversion process may drop non-ANSI characters resulting in loss of information. When the "Protect Unicode Files" setting is checked (General tab in Options dialog box), Unicode files with characters that failed to convert are opened in Read-Only mode, which protects the document from changes. If you know that your Unicode or UTF-8 documents will not loose important information during the conversion process, uncheck this option so that such files are always editable. You can also make a document editable by unchecking the Read-Only option under the Document menu.
A. Unlike NoteTab Std, NoteTab Pro cannot use variable-width fonts. It therefore limits your choice of fonts to those that are fixed-width. This design is imposed by the input control used in NoteTab Pro. The benefits are better performance and a choice of commands/configuration options that are not available in NoteTab Std.
A. These symptoms usually occur on older versions of Windows when system resources run low. If you have a large number of documents open in NoteTab, close some of them. Reboot Windows to fully recover system resources and make sure you don't have too many applications running at the same time.
A. Although the mouse scroll wheel works well in NoteTab for the majority of users, a few have reported problems – sometimes after simply updating the mouse driver. We've never been able to reproduce any of the reported issues and therefore don't know what is the source of the problem. A quick search on the Internet shows that there are many reports of malfunctioning scroll wheels with other Windows applications, so this is not an issue limited to NoteTab.
Installing the free WizMouse utility usually solves scroll wheel issues.
A. First open the Utilities library by clicking on the button labeled Utilities at the bottom of the NoteTab window. Next, scroll down the list in the opened library until you reach the "NoteTab Shortcuts" section. Double-click on "Add IE Default HTML Editor".
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Last updated on February 01, 2010